Privacy Policy

Last updated: December 5, 2025

1. Introduction

ChatPico ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our chat widget service.

2. Information We Collect

Account Information:

• Telegram user ID and username (for authentication)
• Email address (if provided)

Chat Messages:

• Messages sent through the chat widget
• Visitor information (name, email if provided by visitor)
• Timestamps of messages

Technical Data:

• IP addresses (for security purposes)
• Browser type and version
• Device information
• Usage analytics

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Deliver chat messages between website visitors and owners
• Process payments and manage subscriptions
• Send important service updates
• Improve and optimize the Service
• Prevent fraud and abuse

4. Data Storage and Security

• Chat messages are stored securely on our servers
• We use encryption for data transmission (HTTPS/TLS)
• Access to data is restricted to authorized personnel only
• We regularly backup data to prevent loss

5. Data Retention

• Chat messages are retained for 90 days by default
• Account data is retained while your account is active
• You can request data deletion at any time

6. Third-Party Services

We use the following third-party services:

• Telegram: For message delivery to website owners
• Paddle: For payment processing

These services have their own privacy policies governing their use of your data.

7. Cookies

The ChatPico widget uses minimal cookies:

• Session cookies to maintain chat state
• No tracking or advertising cookies

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

9. Children's Privacy

ChatPico is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us at support@chatpico.com.